One of the most common problems residents in a society face and report is street light not working at their lane . Of all the complaints or grievances which we register with BBMP for resolution , this takes the first place.
Well the reasons may be quite obvious , street lights are prone to electrical lines load shedding , time based operation changes , change in power lines during projects , short circuits due to external factors such as rain , thunderstorms , lightening etc .
In Bangalore , street lights are maintained by government body Bruhat Bengaluru MahaNagara Palike (BBMP) - under the Electrical Department who review complaints on below categories
- Street Light not Working
- Park Lights not working
- Street Light Switched ON during day time
- Open Electrical junction box
- Earthing Issues related to Electric poles / Panel Boards
- Requirement for new street lights
How to register a grievance for above and get it resolved
Option 1 :
- BBMP has a provision to collect customer grievances related to above through its very useful Namma Bengaluru BBMP Sahaaya app or on web portal bbmp.sahaaya.in
- Register to this portal using your mobile number and basic details
- After login using One time password (OTP) , app presents various departments such as BBMP , BWSSB , BESCOM etc
- Select BBMP which present option to raise a grievance by selecting the category .
- For street light complaints , select category Electrical
- Enter the details , choose the location , upload image or video of the spot , select BBMP Ward details , address where street light to be inspected and register the complaint
- A grievance reference ID gets generated and the status of the complaint is by default REGISTERED
- This complaint is then reviewed by BBMP customer care center & assigned to the first level . Junior Engineer (JE) of Electrical department who reviews the grievance and attends to the call
- Details of JE Name and contact number will be visible on which they can be reached.
- After the complaint is resolved, JE updates the status of grievance as RESOLVED with comments.
- If the complaint needs escalation then it gets assigned to next levels such as Assistant engineer and Executive Engineer. We can followup with BBMP customer care with the grievance ID reference.
- This method ensures a proper formal way of registering a complaint and getting it resolved and maintain account of all grievances.
- Call up BBMP customer care number which is listed on BBMP website for each zone
- BBMP Website link for zone wise contact details bbmp.gov.in/contact.html
Option 3 :
- Discuss and bring to notice issue in bi-monthly ward committee meetings which is at present held at all BBMP ward offices on first Saturday and Third Saturday of every month . In this meetings citizens get a chance to meet the executives of all BBMP departments.
- Speak to your ward BBMP corporator who will be available at ward office or Ward committee members of your layout , write a letter to them and collect a acknowledgement . Collect details whom you want to followup for getting the issue resolved.
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