BBMP - Street light complaints greivances . How to register and get it resolved

One of the most common problems residents in a society face and report is street light not working at their lane . Of all the complaints or grievances which we register with BBMP for resolution , this takes the first place.

Well the reasons may be quite obvious , street lights  are prone to electrical lines load shedding , time based operation changes , change in power lines during projects , short circuits due to external factors such as rain , thunderstorms , lightening etc .

In Bangalore , street lights are maintained by government body Bruhat Bengaluru MahaNagara Palike (BBMP) - under the Electrical Department who review complaints on below categories

• Street Light not Working
• Park Lights not working
• Street Light Switched ON during day time
• Open Electrical junction box
• Earthing Issues related to Electric poles / Panel Boards
• Requirement for new street lights

How to register a grievance for above and get it resolved

Option 1 : 

• BBMP has a provision to collect customer grievances related to above through its very useful Namma Bengaluru BBMP Sahaaya app or on web portal bbmp.sahaaya.in  
• Register to this portal using your mobile number and basic details
• After login using One time password (OTP) , app presents various departments such as BBMP , BWSSB , BESCOM etc 
• Select BBMP which present option to raise a grievance by selecting the category . 
• For street light complaints , select category Electrical
• Enter the details , choose the location , upload image or video of the spot , select BBMP Ward details , address where street light to be inspected and register the complaint
• A grievance reference ID gets generated and the status of the complaint is by default REGISTERED
• This complaint is then reviewed by BBMP customer care center & assigned to the first level . Junior Engineer (JE) of Electrical department who reviews the grievance and attends to the call
• Details of JE Name and contact number will be visible on which they can be reached.
  
• After the complaint is resolved,  JE updates the status of grievance as RESOLVED with comments.
• If the complaint needs escalation then it gets assigned to next levels such as Assistant engineer and Executive Engineer.  We can followup with BBMP customer care with the grievance ID reference.
  
• This method ensures a proper formal way of registering a complaint and getting it resolved and maintain account of all grievances.

Option 2 :

• Call up BBMP customer care number which is listed on BBMP website for each zone
• BBMP  Website link for zone wise contact details bbmp.gov.in/contact.html
  

Option 3 :

• Discuss and bring to notice issue in bi-monthly ward committee meetings which is at present held at all BBMP ward offices on first Saturday and Third Saturday of every month . In this meetings citizens get a chance to meet the executives of all BBMP departments.
  
• Speak to your ward BBMP corporator who will be available at ward office or Ward committee members of your layout , write a letter to them and collect a acknowledgement . Collect details whom you want to followup for getting the issue resolved.
  

Have you anytime involved in such administrative or social work in your society solving the most common street light issues . Do share your experience in our comments section which may help our Bangalore community.