Sahaaya App for BWSSB related complaints grievances

 

Bangalore Water Supply and Sewage Board (BWSSB)  serving the Bengaluru metropolitan area provides an active customer support attending to complaints / grievances . With its existing customer care dial number 1916 , it extends the convenience to its customers via the Namma Bengaluru Sahaaya handset app through which complaints / grievances can be registered. 

Users have options to raise and track grievances of below categories through app providing the details , uploading a image or video . Once grievance is registered a unique reference ID is generated which can be used for further communication. The technical staff details such as Name , mobile number responsible to resolve the grievance is also available

• Billing related complaints
• Borewell related
• New connection
• Water Pipe damage
• Sanitary Manhole damage
• Sanitary Pipe damage
• Sanitary manhole cover missing
• Sewerage blockage
• Sanitary Manhole cover damage
• Sanitary manhole damage
• Sanitary obstructions to traffic
• Sanitary Overflow
• Sanitary road damage by BWSSB
• Contaminated water
• Water leakage
• Low water pressure
• Night time water release
• No water
• Other water
• Requests to change water timings
• Website / Mobile App related

We hope this utility may be useful for Bengaluru citizens to bring forward to BWSSB notice any issues and take part in the development and maintenance of their localities. Do share with us your experience in the comments section how this utility helped in resolving your grievances 

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