Bangalore Electricity Supply Company (BESCOM) is known for its innovative steps for customer engagement , interactions and issues resolution. One such initiative is the BESCOM PGRS , which is explained in this article how consumers may utilize this useful utility.
What is BESCOM PGRS
BESCOM Public Grievance Reddressal System (PGRS) is a web portal utility using which consumers can raise and track complaints.
How to access BESCOM PGRS
- In any web browser open the website link https://bescompgrs.com .
- Entering a valid mobile number is sufficient to access the portal.
- Portal can be accessed in English / Kannada languages
What are the features available in PGRS
Consumers may utilize below PGRS portal features
- Raise a complaint by selecting relevant category
- Tracking the status of a raised complaint
- Online chat with BESCOM representative on issue reddressal
- View a status summary of various complaints handled by BESCOM
- Submit feedback on the issue resolution
What type of complaints may be raised in PGRS
All categories of BESCOM complaints may be raised on PGRS such as
- Failure of power supply due to fuse off / line break / pole broken
- Voltage specific complaints , variations and fluctuations
- Meter specific - slow operation / burnt / inspection for correctness
- Billing issues - re-connection after disconnection , field reports
- Safety issues - trimming trees , replacing pole , bent poles , shifting poles
- Theft - hooking , theft through illegal connections
- Any staff specific allegations
- New connection load increase requirements
- Phase conversion , LT to HT , 3 phase connections
- Transfer of ownership , title , change in tariff
- Deposit refunds , certificates etc
Complaints raised using PGRS may also be inquired on BESCOM customer care number 1912 using Docket number as reference
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